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---
title: Faqs — Simmerui | Outdoor Apparel Manufacturer | OEM &amp; Private Label Clothing
url: https://simmerui.com/faqs/
date: 2024-05-10
---

# Faqs

				
					
				
					ABOUT our company				
				
									Below are some of are common questions about our company								
				
							
						
				
					 How about the advantages of our company? 
							
			
			
		

						
				
				
									(1) We have been doing OEM for over 24 years. For many famous international brands, such as Anta, Columbia,Camel,JEEP, JackJones and so on.Our factory covers an area of more than 200000㎡, with more than 150,000 ㎡of workshops and 20,000㎡of dormitory buildings. There are 60 garment production lines and more than 3000 professional garment employees.(2) Our factory owns several audit certifications,including, BSCI, IS09001 ISO14001,OEKO-TEX,OHSAS18001 etc,with a perfect QC system for high product quality.(3) We have complete supplier chain from fabric to garment, which can match your development inquiry in short lead time.								
				
					
						
				
					 What are the main product from our company? 
							
			
			
		

						
				
				
									Men T-Shirts, Polo shirts, Hoodies & Sweatshirts; Jackets; Sport Clothing; Leisure Wear, ect.								
				
					
						
				
					 What projects can you support for us to customize? 
							
			
			
		

						
				
				
									We have R&D team,provide customized items of fabric, logo, size, style, trims (woven labels, laundry labels, packaging bags, etc.) .								
				
					
					
						
				
					order				
				
									Below are some common questions about order								
				
							
						
				
					 How can provide free samples to you? 
							
			
			
		

						
				
				
									(1) Every month our store will hold some promotional activities. If you are interested in some products, you can contact our sales assistants. and we will send you samples free of charge.(2) We will hold 2-4 live streams every week(Wednesday/Friday). During the live streams, if you enter our store and pay attention to our store, you will also get free samples.								
				
					
						
				
					 What is the policy for resolving issues that may occur in custom samples? 
							
			
			
		

						
				
				
									(1) If you want to customize your logo, the sample production time is about 7-10 days and then ship out. If not, samples can be shipped 3 days later.(2) If your customized samples contains logo process. We will charge some opening edition fee. But when you want to continue to place bulk orders with us, we will refund the opening edition fee to your bulk orders.(3) When you receive our samples and find that your products do not meet your needs, you can contact our sales team. In order to show our sincerity of cooperation, we will give you some discount or some newly developed samples when you place your next order.								
				
					
						
				
					 What after-sale service can you offer us? 
							
			
			
		

						
				
				
									Whenever you contact us, we will be online 24 hours one day. As long as you tell usabout your needs, we will do our best to help you.								
				
					
					
						
				
					Production & Payment				
				
									Below are some of are common questions about Production & Payment								
				
							
						
				
					 What is the production cycle about our products? 
							
			
			
		

						
				
				
									Below 500 pieces: 7 days;500-10000pieces:15-20 days;above 10000 pieces: negotiation.								
				
					
						
				
					 What payment terms can you offer us? 
							
			
			
		

						
				
				
									Credit Card, Paypal, T/T, Western Union, Google Pay, Apple Pay, etc.								
				
					
						
				
					 What logistics channels can you provide for us? 
							
			
			
		

						
				
				
									Express delivery: 7-15 days;Railway delivery: 20- 40 days;Sea delivery: 20-30 days;Freight Forwarder delivery, etc. All shipping ways can be according to your own choice.